23 min listen
Tech Support, Deconstructed
FromCompiler
ratings:
Length:
35 minutes
Released:
Apr 13, 2023
Format:
Podcast episode
Description
To some, working in technical support can seem equal parts stressful and mundane. But through building relationships, sharing knowledge, and practicing empathy for users, one can stretch beyond the help desk to become a trusted partner for customers as they navigate critical issues and business challenges.The company, its business activities and its employees depicted in this podcast are fictional and are not intended to represent or depict any current or former business organization or any individuals living or dead. Any resemblance to any individual or organization is purely coincidental.
Released:
Apr 13, 2023
Format:
Podcast episode
Titles in the series (65)
Should Managers Code?: Becoming a manager can be a triumphant milestone of working life. It’s often a recognition of leadership and, in the tech industry, technical skill. Many argue those skills necessarily become casualties to the management track. But it’s hard to let go of your creative side to make room for managing others. Can they do both? Should managers code? It’s an old question that never seems to receive a clear answer. From the Red Hat offices to the moons of Jupiter, Compiler explores why it’s such a complex issue. We spoke with Red Hatters who are vocal about what role, if any, managers have in the code base—and why they fight to keep their hands on keys for as long as they can. by Compiler