“I wrote this book for people who want to learn how to build and run a business, and hopefully not make the same mistakes I made.” -Sandeep Chennakeshu Starting a new business isn’t easy. It requires us to get very good at a lot of different things. Once we get used to wearing so many different hats, it can be hard to let go and trust in others to help scale our businesses to new heights.  It is comfortable to complain about the issues in our business, but much harder to focus on and be attentive to solutions instead. What would happen to your bookkeeping business if you empowered yourself and your employees to transform complaints into requests? To say I need help with this, rather than I hate doing this by myself.  Sandeep Chennakeshu, former CTO of Eriksson, business transformation expert and author, is this episode’s featured guest. He has spent his career helping people transform the way their businesses run, by building a framework that helps others create their dream businesses without suffering the same common setbacks. His meticulous approach to management and diagnostics has helped elevate hundreds of businesses to new heights. If you are trying to build your own castle, this is the episode to hear from a master business builder and learn what it takes to build walls that will not crumble under pressure.  During this interview, you'll learn... The value of transforming complaints into requests How to manage & measure your business effectively The importance of getting structure & discipline into your business  Connect with Sandeep on LinkedIn. Time Stamps      01:58 - Sandeep talks about his career journey  05:15 - Overcoming the big obstacles 08:54 - The principles of building & running a business  12:10 - Staying effective in the face of challenges  17:20 - Using the right tools for maximum efficiency  19:50 - How to transform a complaint into a request  25:12 - The ups & downs of business 30:20 - Transitioning & training for success  33:55 - Sandeep explains how his book can help you This episode is brought to you by our friends at Katana!   If you have clients using outdated and inefficient manufacturing software, Katana offers real-time data syncing for production, inventory, and accounting data, manufacturers get complete visibility over every inch of their business and their numbers stay up-to-date even as orders come in.   If you sign up for the Partner Program and refer clients before April 30th, you will get 30% off the first 3 months of your Katana subscription.   You’ll also earn a 20% revenue share for every client you invite.   Head to thesuccessfulbookkeeper.com/katana to learn more.