In this episode with Dave Allred, we discuss how he got his start in the industry, always growing, creating habits, listening to your employees, the importance of standards, not standardizing personality, making sure your managers care, how franchises and corporations limit creativity, becoming an expert, empowering your team with system, the 10 steps of customer service, the difference between running a business versus a bar, why you can't make your people wait, a culture of teamwork, keeping processes as simple as possible, creating a complete experience, finding the best way to do something, giving away free stuff strategically, the rule of 3, spot checking, and selling your most proffitable items. When he was 16 years old, Dave Allred got his start bussing tables at a Chinese restaurant. He continued working in restaurants during and after college, and before long he was immersed in the world of bartending. After 15 plus years of industry work, Allred decided it was time to move in the direction of management and teaching. Today, in addition to being the author of 5 bar industry books, Allred is the founder and CEO of Bar Patrol, which helps owners and managers run more profitable bars.