In this episode, I welcome Heenle Turner into the studio to talk about people, employee experience, and retention.   - Great customer experiences are personalized and don't feel cookie cutter     - Leaders often struggle to have uncomfortable conversations, but that is a key to improving performance and communication     - When you have a team of 5 start employees they will recruit more great talent for you     - Transparency and flexibility are the key attributes of employers of choice   Hhttps://www.5staremployees.com/   It's time for the great service comeback!   Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Tony Johnson Customer Service Expert | Author | Trainer | Speaker   Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter:  https://twitter.com/ServiceRecipe Instagram: https://www.instagram.com/recipeforservice/ Tik Tok:  https://vm.tiktok.com/owrTbL/ Facebook:  https://www.facebook.com/tonyjohnsoncx/   Music: http://www.bensound.com