30 min listen
88: Are You Listening to Your Customers and Acting On Your VOC Data?
88: Are You Listening to Your Customers and Acting On Your VOC Data?
ratings:
Length:
22 minutes
Released:
Dec 17, 2021
Format:
Podcast episode
Description
In this episode, I will share my approach to customer data, feedback, and action 1. Front line managers need quick access to real-time data 2. Don't neglect customer verbatim comments 3. Taking action on what you hear will take a disciplined and intentional approach to execution It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Tony Johnson Customer Service Expert | Author | Trainer | Speaker Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter: https://twitter.com/ServiceRecipe Instagram: https://www.instagram.com/recipeforservice/ Tik Tok: https://vm.tiktok.com/owrTbL/ Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
Released:
Dec 17, 2021
Format:
Podcast episode
Titles in the series (98)
71: Empowering Employees Through Well-Deployed Technology With Bennett Bennett: Great tech frees teams for higher value tasks and removes hassles for customers by Customer Service Academy