26 min listen
58: Great Leaders Ask the Best Questions
58: Great Leaders Ask the Best Questions
ratings:
Length:
15 minutes
Released:
Apr 2, 2021
Format:
Podcast episode
Description
In this episode, I talk about how leadership curiosity can help you understand employee and customer experiences in your business. 1. Ask Lots of Questions 2. Don't play "gotcha" 3. Show genuine curiosity in others 4. Hone your BS meter It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Tony Johnson Customer Service Expert | Author | Trainer | Speaker Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter: https://twitter.com/ServiceRecipe Instagram: https://www.instagram.com/recipeforservice/ Tik Tok: https://vm.tiktok.com/owrTbL/ Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
Released:
Apr 2, 2021
Format:
Podcast episode
Titles in the series (98)
57: Building Collaboration Through the Future of Workplace Design with Barbara Boden: Workplace amenities are the heart of employee experiences and lead the way to a culture of innovation by Customer Service Academy