13 min listen
141: 5 Step Framework to Protect Quality and Experience
141: 5 Step Framework to Protect Quality and Experience
ratings:
Length:
20 minutes
Released:
Sep 19, 2023
Format:
Podcast episode
Description
In this episode, we talk about quality and how to protect it in your business. Link to my latest virtual hospitality program: http://6canons.com/ - We discuss 3 businesses who are testing new CX strateies in the marketplace - Quality takes an intentional approach to ensure daily execution. This is fueled by front line employees and their leaders. - 5 steps to maintaing quality in your business It's time for the great service comeback! Visit http://6canons.com/ to find my exclusive course on Customer Experience and Leadership. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Tony Johnson Customer Service Expert | Author | Trainer | Speaker Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://vm.tiktok.com/owrTbL/ Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
Released:
Sep 19, 2023
Format:
Podcast episode
Titles in the series (98)
66: The Foundations of Your Customer Focused Culture: Culture is built upon Service Success, Leadership success, Team Success, and Executional Success by Customer Service Academy