In this episode Jeremy Parker from Swag.com joins us to talk about marketing, promotion, and e-commerce. Taking ownership for the customer experience (both good and bad) is key Being customer obsessed helps keep the customer at the forefront of everything the company does Marketing gamification highlights your brand and makes the buying process engaging for customers Make the buying process simple and look at the process from the customer's point of view Automation is the next step in online purchasing Visit us at https://www.igniteyourservice.com/   It's time for the great service comeback!   Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Tony Johnson Customer Service Expert | Author | Trainer | Speaker   Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter:  https://twitter.com/ServiceRecipe Instagram: https://www.instagram.com/recipeforservice/ Tik Tok:  https://vm.tiktok.com/owrTbL/ Facebook:  https://www.facebook.com/tonyjohnsoncx/   Music: http://www.bensound.com