15 min listen
96: Do You Understand Your Customers or Just Think You Do?
96: Do You Understand Your Customers or Just Think You Do?
ratings:
Length:
17 minutes
Released:
Mar 13, 2022
Format:
Podcast episode
Description
In this episode, we dive into the fundamentals of understanding your customers and acting on feedback: - Ask questions of those who love your business and those who have left you - Engage your employees to find out what customers are saying - Remember every customer comes with Problems, Wants, and Emotions - solving them is paramount to success It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Tony Johnson Customer Service Expert | Author | Trainer | Speaker Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter: https://twitter.com/ServiceRecipe Instagram: https://www.instagram.com/recipeforservice/ Tik Tok: https://vm.tiktok.com/owrTbL/ Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
Released:
Mar 13, 2022
Format:
Podcast episode
Titles in the series (98)
58: Great Leaders Ask the Best Questions: Genuine curiosity will help you understand your team and customers by Customer Service Academy