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Customer Service Academy

Customer Service Academy


Customer Service Academy

ratings:
Length:
98 episodes
Language:
English
Format:
Podcast

Description

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!

Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.
Language:
English
Format:
Podcast

Episodes1 - 10 of 98 episodes

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156: Your 5 Step Roadmap to Customer Centricity

In this episode we will discuss 5 strategies to create a culture of customer centricity...

26 minutes
Apr 22, 2024

155: Smarter Chatbots + AI to Delight Customers With Peter Voss

In this episodes we invite Peter Voss from Aigo.ai into the studio to talk about Artifi...

28 minutes
Apr 08, 2024

154: 7 Tips to Selecting Your Customer Experience Leader

In this episodes we share some observations from Key West Florida hospitality and how t...

25 minutes
Mar 26, 2024

153: Using Pattern of Management To Drive Customer + Employee Experiences

In this episodes we talk about pattern of management how you can inspire your team to d...

25 minutes
Mar 09, 2024

152: Understanding Customers With Dave Norton

In this episodes we welcome Dave Norton of Stone Mantel into the studio.   Visit https...

27 minutes
Mar 01, 2024

151: Great Employee Experiences = Great Customer Experiences

Teams will reflect how they are treated back onto their teams.  Take the time to lead w...

27 minutes
Jan 28, 2024

150: Human-Level Customer Experience From A.I. With Nikola Mrkšić

In this episode, I welcome Nikola Mrkšić from PolyAi into the studio to discuss artific...

22 minutes
Jan 13, 2024

149: Customer Experience Trends for 2024

In this episode, I talk about the trends you need to prioritize going into 2024 when it...

24 minutes
Dec 30, 2023

148: Creating Magnetizing Experiences in Corporate Real Estate With Simon Elliot

In this episode, we welcome Simon Elliot of 4xi Global Consulting to talk about the fut...

36 minutes
Dec 10, 2023

147: Win the Holiday Hustle to Delight Your Customers and Employees

In this episode, I talk about thriving through the holiday season - excelling in custom...

19 minutes
Nov 25, 2023