In this episode, I welcome Dustin Dale into the studio to discuss leadership and service.   - The best customer experiences are transparent and straightforward   - Great communicators tailor their messages to their employees to drive understanding   - If you want to improve your recruitment and retention you must dig into what is causing people to leave   - The pandemic shifted our mindset into more of a me focus rather than a team focus   It's time for the great service comeback!     Visit Dustin:  https://www.beyondeveryhorizon.com/ Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Tony Johnson Customer Service Expert | Author | Trainer | Speaker   Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter:  https://twitter.com/ServiceRecipe Instagram: https://www.instagram.com/recipeforservice/ Tik Tok:  https://vm.tiktok.com/owrTbL/ Facebook:  https://www.facebook.com/tonyjohnsoncx/   Music: http://www.bensound.com