This week, Stan and Chris sat down with Paul Fipps, former Chief Experience Officer at Under Armour and current Senior Vice President of Customer and Partner Excellence at ServiceNow. A former infantry soldier in the 82nd Airborne Division, Paul reflects how the Army shaped his leadership style. Paul discusses taking on “non-obvious roles” in companies to develop new skill sets, how and why you should be creating "epic experiences" for customers, and what questions you should be asking as your teams embark on digital transformation.