As Ops Leaders, how do you collaborate with internal business partners to better know your customers? Operations Managers are uniquely positioned to understand what is important to the customer and what they value.In today’s episode, Javan Lapp joins us to discuss how Key-Link Fencing and Railing has kept a customer-focused mindset through their innovation processes and encourages Ops Managers to be strategic business partners with other teams across the organization. What You’ll Learn from this EpisodeInnovation Through Vertical Integration and ScalingKeeping a Customer-Focus in Improvement ThinkingViewing Ops Managers as Strategic Business Partners within the OrganizationPeople Development in a Culture of CollaborationGet full show notes and more information here: https://processplusresults.com/podcast/058