(Disclaimer: This interview was recorded over Zoom. We apologize in advance for the quality of the audio.)“If you have to be an amazing salesman to make the business work, the business is broken.” Today, join Alex (@AlexHormozi) as he guests on Billy Rickman’s YouTube to talk about having an exceptional customer experience and how to blend that in a way to sell more expensive stuff over time. This interview was done all the way back in 2019 but still holds incredible value today. This is part 2 of the interview.Welcome to The Game Podcast where we talk about how to get more customers, make more profit per customer, and keep them longer, and the many failures and lessons we have learned along the way to $100M in sales. We've got roll-up-your-sleeves kind of hustle with a little bit of cleverness and a lot of heart. Check out the episode on Billy Rickman’s YouTube Channel! Timestamps:(00:59) - When it comes to being more present on social media, has that always been a part of you or something you’re trying to move into now?(1:52) - Alex talks about the 5-step framework of an excellent customer journey(7:33) - how to get people to buy high ticket offers despite not knowing anything about the business at first(11:39) - Breaking the limiting beliefs around the topic of “no that doesn’t work in the industry”(14:02) - The three things a business owner should be doing right now to grow their businessFollow Alex Hormozi’s Socials:LinkedIn | Instagram | Facebook | YouTube | Twitter | Acquisition