42 min listen
Empathy for crisis management with UX Writer Pieterjan Benoit
FromWriters in Tech
ratings:
Length:
29 minutes
Released:
Oct 14, 2021
Format:
Podcast episode
Description
I got my friend Pieterjan Benoit on the podcast to talk about our favorite subject (no points for guessing what). By taking a lot of chances, Pieterjan fell down the UX rabbit hole a few years ago and was hooked immediately.With a background in corporate communications and PR, he has tons of wisdom to share about how to interact with people – a skill that comes in handy for UX writers.You will hear us chat about:How to use empathy – not just for UX but also for crisis managementThe challenges involved in supporting parents of children with special needs through an app interfaceProgressing from UX writer newbie to mentor and student project managerAs an extra bonus, you get to hear why Foo Fighters' Dave Grohl played on a throne in Belgium a few years ago. Because there’s a tiny bit more to life than UX :)Try our free UX writing course Connect with Pieterjan on LinkedIn
Released:
Oct 14, 2021
Format:
Podcast episode
Titles in the series (100)
Is Voice Interface the Future of UX Writing?: You take the carton from the refrigerator door and give it a shake. “Empty,” you think to yourself. No problem. “Hey Google,” you exclaim, activating your Google Home device. “Ask Colruyt to add milk to the list.” But instead of confirming the addition, your home device informs you that “Milk has already been added to your grocery list. Would you like to add an additional carton?” You know the culprit—your heavy milk-drinking girlfriend Sharon. You’re so impressed by this digital gesture that you almost forget about Sharon putting the empty carton back in the fridge for the 100th time. Today, most of us understand that this isn’t some distant sci-fi fantasy. In fact, for customers of one of Belgium’s largest supermarket chains, Colruyt, it’s already a reality. Recently, I spoke with Yves Van Kerkhove of the Colruyt Group. Yves was a student in our first UX writing course and has been working on a game-changing project—a voice interface by Writers in Tech