You spend time and money coaching, training, and supporting your technicians...but what about the person that delivers your company’s first impression to your customers? On this exciting episode of To The Point, we have the opportunity to chat with uber successful CSR coach, Angie Snow, Co-Owner and of Western Heating and Air Conditioning about the importance of call coaching, especially during a crisis like COVID-19. Angie also serves on the Executive Board of Directors for Women In HVACR and was the Service World Woman of the Year Award at Service World Expo in 2016.