50 min listen
43- Focus on customer goals, not your product
Fromd.MBA
ratings:
Length:
45 minutes
Released:
Jan 14, 2020
Format:
Podcast episode
Description
In many companies, designers do not prepare the product roadmap. We are handed a feature list and expected to just do it. But we’ve all been in situations where we felt that what we are working on just isn’t right. But how do you push back? How do you correctly recognize what to create? Does a hobby runner want a better running shoe? Or do they just want to be faster? Or to lose some weight? If we understand what people really want, we can work on the right solution. A great framework that helps us with that is Jobs to be Done. It promises to identify the customer jobs (i.e. customer goals), prioritize our product roadmap, and help us better communicate with business colleagues. To help us better understand this framework, we spoke with Jim Kalbach, a noted author, speaker, and instructor in design, customer experience, and strategy. He is currently Head of Customer Experience at MURAL, the leading online whiteboard. He recently wrote a book The Jobs To Be Done Playbook, which is coming out in early April. We spoke about: Jim’s first encounter with the framework, how he uses it in his design work, and how it can help us drive product prioritization and business strategy talks.
Released:
Jan 14, 2020
Format:
Podcast episode
Titles in the series (100)
2- Joe Gerber @IDEO: Business thinking creates more opportunities, not less: Joe Gerber is a business designer and a managing director of . After studying biology, taking an MBA, and working as a product manager, he joined IDEO as the first business designer in the New York office. In the episode we spoke... by d.MBA