Have you ever been called in to assist with a terrorist or hostage crisis? No? Well today's special guest has many times! Former lead FBI international kidnapping negotiator Chris Voss has seen it all and talked his way out of it all.  For most of us, we have more of a chance of going up against a peer for that big promotion than trying to save lives. And that is just what Chris teaches us here; how to negotiate anything like your life depended on it. How to become a better listener, a better conversationalist and, most importantly, how to ask key questions to steer the conversation and negotiation in the direction we want. How to change the terms of a contract, how to get a raise, how to get bumped up to the next flight when yours gets canceled (a secret we learn from Chris' son in the episode). Bottom line - how to use simple tools to yield phenomenal results. Chris' latest book, Never Split the Difference is an amazing read that gives step-by-step tactics to win everyday occurrences. His weekly newsletter, The Edge, is the icing on the cake for extra content on how to be an effective negotiator in any situation.