Negotiation is often seen as a negative process even though we all participate in negotiations everyday. With the right mindset and a little training negotiations can be a positive process as well as a mutually beneficial one. My guest Chris Voss is a former FBI negotiator and co-author of the book Never Split the Difference. Chris has negotiated many life or death situations and discusses the importance of empathy and listening in any negotiation, regardless of the stakes. Text “FBIempathy” to 22828 http://blackswanltd.com/ What you’ll Learn: The two most important tools in any negotiating How to get the best price on your car How to instantly take the pain out of a negotiation   See acast.com/privacy for privacy and opt-out information.