Two things stand out in great c-stores around the world: friendly customer service and tidy, clean stores. Related Links: Insight Research Website CAF European 2021 C-Store Shopper Insights Survey Hosted by: Carolyn Schnare, Director Strategic Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS About our Guests: Nick Scherzer, Director, Insight Research Insight Director, Nick Scherzer joined the business over a decade ago and is a recognized expert on the European and international convenience and fuel retail markets. Nick has led Insight’s global strategic store visit program for many years, building a strong network of relationships with retailers across the globe. Prior to joining Insight, Nick spent 12 years in a variety of operational roles with SPAR South Africa, one of the most sophisticated operators of the SPAR brand globally. Mike G. Zahajko, Executive Vice President, CAF Mike Zahajko is an insight leader and teacher in the retail petroleum industry with experience as a fuel retailer at Tesoro, an industry supplier and speaker. In his current role as Executive Vice President of Sales for CAF Outdoor Cleaning, Mike works closely with over 50 of the top 100 largest c-store retailers and grocery stores in the U.S.