Everyone at the NACS Show was talking about the NACS Show general session speeches. So it only makes sense that Convenience Matters talked to one of these speakers, Steve Gross. At the heart of his work, Steve helps others discover the power of optimism so that they can build resilience and bring greater joy, connection, courage and creativity to their lives. Co-hosts Carolyn Schnare, NACS Director of Strategic Industry Initiatives; and Stephanie Sikorski, Director, NACS Foundation and Mission Marketing talk to Steve about the themes that were part of his highly acclaimed 2016 NACS Show general session presentation.