44 min listen
Des Traynor, Paul Adams and Emmet Connolly on 2018 product and design lessons
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Des Traynor, Paul Adams and Emmet Connolly on 2018 product and design lessons
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
ratings:
Length:
38 minutes
Released:
Jan 3, 2019
Format:
Podcast episode
Description
Intercom co-founder Des Traynor hosts a roundtable discussion with VP of Product Paul Adams and Director of Product Design Emmet Connolly to discuss what they've learned this year about scaling a product and a team. They talk about the fundamentals of a sound product strategy, the importance of listening to your unmet customer, and the qualities they look for in new hires at this stage of growth.
Released:
Jan 3, 2019
Format:
Podcast episode
Titles in the series (100)
Tony Ulwick, founder of innovation consulting firm Strategyn by The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom