39 min listen
2017 lessons learned with Des Traynor, Paul Adams and Emmet Connolly
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
2017 lessons learned with Des Traynor, Paul Adams and Emmet Connolly
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
ratings:
Length:
31 minutes
Released:
Dec 21, 2017
Format:
Podcast episode
Description
How did 2017 change the way we build product at Intercom? Co-founder Des Traynor chats with VP of Product Paul Adams and Director of Product Design Emmet Connolly about what each learned in the past year – including how shipping nearly 150 customer-facing product changes in a single year changed the way we work, the way our views on bots evolved after releasing our own, why we built our own design system, and much more.
Released:
Dec 21, 2017
Format:
Podcast episode
Titles in the series (100)
Braden Kowitz, Design Partner at Google Ventures by The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom