65 min listen
Wayfair: Building Durable Customer Experiences
FromFuture Commerce Podcast: eCommerce, DTC and Retail Strategy
Wayfair: Building Durable Customer Experiences
FromFuture Commerce Podcast: eCommerce, DTC and Retail Strategy
ratings:
Length:
56 minutes
Released:
Oct 31, 2018
Format:
Podcast episode
Description
How do you build durable customer experiences? According to Wayfair's Steve Conine it starts by innovating and owning the entire experience, soup to nuts. In this episode we interview the co-founder of Wayfair and how investment in platform, technology, customer experience and even open source are the differentiators in creating engaging customer journies. Listen now!
Released:
Oct 31, 2018
Format:
Podcast episode
Titles in the series (100)
Conversational Commerce: Google I/O: Phillip and Brian cover the Google I/O 2016 announcements and how they all seem to enable conversational commerce. by Future Commerce Podcast: eCommerce, DTC and Retail Strategy