39 min listen
How Jackson Hewitt Dominated Social Customer Service
How Jackson Hewitt Dominated Social Customer Service
ratings:
Length:
37 minutes
Released:
May 26, 2015
Format:
Podcast episode
Description
Eric Haftel, Social Media Marketing Manager at Jackson Hewitt Tax Service, joins the Social Pros Podcast this week to discuss customer expectations surrounding the immediacy of social media and the importance of an internal communication system between social media and other customer support teams. Read the highlights: http://www.convinceandconvert.com/podcast [...]
Released:
May 26, 2015
Format:
Podcast episode
Titles in the series (100)
Why Social Media and Customer Experience Are Intertwined in a Lovers Embrace: Becky Carroll, Director of Social Media Strategy at PwC Consulting, joins the Social Pros Podcast this week to discuss the impact of trust (or lack of trust) on ... by Social Pros Podcast