Without a doubt, the holiday shopping season can be the most exciting and the most stressful time of the year for Amazon sellers. Managing your team and especially your customer service during this hectic time will be key to your success and sanity. Tygh Walters and Michael Melgar of SellerSmile, a customer service agency for Amazon sellers, talk about their new Amazon Customer Service Holiday Survival Guide, available for free download at: http://keywordpodcast.com/customer-service/