Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Beyond The Script Mastering the Art of Empathetic Customer Service
    Beyond The Script Mastering the Art of Empathetic Customer Service
    Beyond The Script Mastering the Art of Empathetic Customer Service
    Ebook34 pages12 minutes

    Beyond The Script Mastering the Art of Empathetic Customer Service

    By Enahoro Imanatue

    ()

    Read preview

    About this ebook

    This e-book is a comprehensive guide to mastering the art of empathetic customer service. It takes readers beyond the conventional approach to customer service and provides insights and strategies for creating an exceptional customer experience. It covers understanding customer needs, building trust and rapport, and using empathy to build meaningful connections. The book provides actionable advice and real-world examples to help readers develop the skills and knowledge they need to become customer service superstars. Whether you're a customer service manager, a frontline staff member, or an aspiring entrepreneur, this book is an essential guide to delivering a first-class customer experience.

    LanguageEnglish
    PublisherEnahoro Imanatue
    Release dateMar 7, 2023
    ISBN9798215674475
    Beyond The Script Mastering the Art of Empathetic Customer Service

    Read more from Enahoro Imanatue

    Related to Beyond The Script Mastering the Art of Empathetic Customer Service

    Related ebooks

    Marketing For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Your Customer Success Process

      May 26, 2022

      Consider these strategies at each point of the sales cycle to resolve common issues: Help your clients to correctly identify their needs, pain points, and bottlenecks, and inform them of common blind spots, risks, etc. Look for anything that will neg

      1 min read

    • Article

      TLC Is Not Just About Tender Loving Care

      Jun 24, 2019

      FOR SEVERAL years, we worked with a business who was all about TLC. But in their organisation, TLC didn’t stand for tender loving care. To their team, TLC stood for ‘Think Like a Customer’ – and that drove everything they did. As businesses, we can a

      2 min read

    • Article

      9 Complete Guide: 8 Mistakes You Must Avoid In Your Content Marketing Campaign In 2020

      Nov 30, 2020

      Complete Guide: 8 mistakes you must avoid in your content marketing campaign in 2020 Content being the king of all marketing activities worldwide, content marketing has gained popularity over time as one of the best investments a brand can make. It’s

      14 min read

    • Article

      Operationalising Customer Retention & Growth

      May 26, 2022

      IN AN ENVIRONMENT where good Customer Service should be the minimum requirement, most organisations fail to consistently match even this standard. The good news is that for those companies nimble enough to plan and operationalise a competitive advant

      1 min read

    • Article

      Love & obsession

      Apr 14, 2024

      Love & obsession
      2 min read

    • Article

      Getting The Most From A Mentor

      Jan 16, 2020

      Getting The Most From A Mentor
      3 min read

    • Article

      In And Out

      Aug 23, 2018

      In And Out
      5 min read

    • Article

      Gravy On The Side

      Apr 14, 2024

      Caring too much about my clients’ businesses was the bane of my bigagency life. I’d been on the end of too many internal conversations about ‘over-servicing’ clients, but I’m sorry, I think that’s simply BS. I don’t believe you can get the best for y

      3 min read

    • Article

      How To Keep Customers Coming Back

      Jul 21, 2021

      How To Keep Customers Coming Back
      2 min read

    • Article

      Enabling Sales Success

      Jun 17, 2018

      DESIGNATION: Head: Small Business and Professional Banking (Sales) COMPANY: Nedbank Limited SALES FORCE SIZE: +- 800 CAREER SUMMARY: Various sales and leadership roles, mostly related to the small business, private banking and medium-sized corpora

      2 min read

    • Article

      Enablement: A Force Multiplier for Sales Teams at Mimecast

      Nov 2, 2016

      ENABLEMENT IS BROADER than the usual sales training programme and at Mimecast we focus on six critical areas: 1 Adoption. In our experience, execution of the sales methodology in any business is the number one challenge for most sales people across t

      2 min read

    • Article

      Loyalty Can't Be Bought

      Apr 1, 2019

      Loyalty Can't Be Bought
      6 min read

    • Article

      In Trust We Grow

      Mar 23, 2020

      Seamless CX is often highlighted as the key to delivering an organisation’s success. In today’s globalised marketplace, however, the issue of ‘trust’ plays a far more critical role. An erosion of trust creates a barrier preventing many organisations

      4 min read

    • Article

      How Do You Fit into Your Financial Adviser's Plan?

      Jul 1, 2019

      If you're like most potential financial advisory clients, you've heard advisers explain how they fit into your financial life. Advisers play the part too, giving you as the client the best audition, demonstrating their success, their prowess in the i

      3 min read

    Related categories

    Reviews for Beyond The Script Mastering the Art of Empathetic Customer Service

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      Beyond The Script Mastering the Art of Empathetic Customer Service - Enahoro Imanatue

      Enjoying the preview?
      Page 1 of 1