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    Human-centred design for IT service management
    Unavailable
    Human-centred design for IT service management
    Unavailable
    Human-centred design for IT service management
    Ebook341 pages3 hours

    Human-centred design for IT service management

    By Katrina MacDermid

    ()

    Currently unavailable

    Currently unavailable

    About this ebook

    Human-centred design presents a practical approach to use human-centred design concepts to help create, deliver and support IT services. Full of examples, illustrations, stories, definitions and experiences, the author shows the importance of user-experience and presents a double-diamond model as a structure to design value streams.

    LanguageEnglish
    PublisherKayJayEm
    Release dateNov 17, 2022
    ISBN9780117093935
    Unavailable
    Human-centred design for IT service management
    Author

    Katrina MacDermid

    The author was co-chair and adviser of a board representing some 300 of the world’s airlines. For two years,she led the transformation of IT support models and service level agreements between the airlines and their service providers. The job enabled her to travel, meet leading experts in their fields, work in new and exciting industries, and immerse myself in varied workplace cultures.

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