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Katrina MacDermid
The author was co-chair and adviser of a board representing some 300 of the world’s airlines. For two years,she led the transformation of IT support models and service level agreements between the ...view moreThe author was co-chair and adviser of a board representing some 300 of the world’s airlines. For two years,she led the transformation of IT support models and service level agreements between the airlines and their service providers. The job enabled her to travel, meet leading experts in their fields, work in new and exciting industries, and immerse myself in varied workplace cultures.view less