The Ten Rules for Sales Success
By Brian Azar
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About this ebook
People often forget the obvious: business involves human interaction. It is crucial to recognize and respond to a client's, colleagues, or employees preferred method of communication. However, many people sometimes lose confidence in their own instincts and their understanding of good relationship.
Recognizing this need, Brian
Brian Azar
For more than 30 years, Brian Azar's sales training and coaching methods have changed the way people sell. As president of The Sales Catalyst, Inc., for the last 25 years, he has conducted sales training and management seminars throughout the United States and around the world for corporations, business groups, associations and the general public. A dynamic, results-oriented public speaker, noted sales trainer and business consultant, Brian has helped sales and business professionals just like you experience success through training, motivation, planning and consulting. As a record-breaking sales representative and sales manager for Xerox Corporation, he has a unique viewpoint on both large and small businesses, and the needs of companies in today's global economy and digital world. In this book, Brian offers you his insight into how you can get ahead though a better understanding of the rules of the game. He is well respected for his Neuro-Linguistic and Sales Doctor techniques, writes frequently for Success Magazine and has even been seen on television, on the NBC program "Working in America."
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Book preview
The Ten Rules for Sales Success - Brian Azar
WARNING!*
The Sales Catalyst, Inc. apologizes for any inconvenience and regretfully assumes full responsibility for your resulting sales success. To deal with the resulting side effects of increased sales, take two well-earned vacations and call Brian Azar when you get back.
About the Author
For more than 30 years, Brian Azar’s sales training and coaching methods have changed the way people sell. As president of The Sales Catalyst, Inc., for the last 25 years, he has conducted sales training and management seminars throughout the United States and around the world for corporations, business groups, associations and the general public. A dynamic, results-oriented public speaker, noted sales trainer and business consultant, Brian has helped sales and business professionals just like you experience success through training, motivation, planning and consulting.
As a record-breaking sales representative and sales manager for Xerox Corporation, he has a unique viewpoint on both large and small businesses, and the needs of companies in today’s global economy and digital world.
In this book, Brian offers you his insight into how you can get ahead though a better understanding of the rules of the game. He is well respected for his Neuro-Linguistic and Sales Doctor techniques, writes frequently for Success Magazine and has even been seen on television, on the NBC program Working in America.
The Sales Catalyst, Inc.
Making Good Salespeople Great
410 Loblolly Drive; Durham, N.C.; USA 27712
Phone: 919-620-1551 | email: talkbiz@aol.com
www.salesdoctor.com
Contents
Introduction
Rule #1: Understand Your Higher Purpose
Rule #2: Create Goals & Actions for Success
The Magic Wand Exercise
Rules For Writing Goals
Goal Ledger
Defining Your Major Goal
Hurdles & Help
You’re Not Finished Yet
Tools for Success
Your Plan of Action
Qualifying Steps
Write Your Own Recipe for Success
Chapter Summary
Rule #3: Master the 24 Low Cost Ways to Attracting New Clients
1. Develop Press Releases (With Photo)
2. Write Magazine and Trade Journal Articles
3. Get Radio, Television, and Internet Interviews
4. Give Public Speeches and Lectures
5. Attend and Conduct Seminars
6. Attend Professional & Trade Association Meetings
7. Be Part of Formal and Informal Networks
8. Publish Your Own Newsletter or Informational Blog
9. Seek Out Directory Listings
10. Attend and Participate in Trade Shows
11. Make Audio-Visual Presentations
12. Get Letters of Referral & Recommendations
13. Develop Brochures
14. Produce Business Cards
15. Create Intelligent Direct Mail
16. Utilize Mass Mailings
17. Remember Colleagues, Peers, and Associates
18. Build Your Own House
List
19. Make Use of Special Promotions, Donations, Premiums and Incentives
20. Consider Print & Radio Advertising
21. Become a Leader in the Community
22. Audit Business Cards
23. Follow Azar’s 80/20/20 Theory
24. Use the Internet
Rule #4: Create Networks That Serve You
Establish Your Professional Network Purpose
Follow the Rules of Networking
Chapter Summary
Rule #5: Master Power Prospecting Strategies
Meeting The Prospect
Sources for Generating Leads
Rules of the Road in Telephoning
Rapport Building Phrases and Attitude
Making Your Commercial
Chapter Summary
Rule #6: Master the Use of Advanced Communications with Your Prospects
Rapport Modalities
Representation Systems
Predicate Phrases
Predicate Words
Eye Watching
Mirror Your Prospects
Chapter Summary
Rule #7: Prospect by Attraction
Questioning Skills
The 10 Rules of Prospecting
The 10 Best Questions to Ask, at Anytime
Becoming a Sales Doctor to Find Your Prospect’s Pain
The Sales Doctor Qualifying Exam
Chapter Summary
Rule #8: Make the Prospect’s Objections Your Assets
The Best Way to Handle Resistance!
Test Yourself
Common Objections
Chapter Summary
Rule #9: Master the Magic Words
Getting Past The Secretary
You Don’t Know How You Got Their Number
Talking to the Decision Maker
Referred Leads
Follow-Up Leads
Starting the Interview
You Don’t Have to Be Sick to Get Better
Making it Hurt
Finish Qualifying
Chapter Summary
Rule #10: Make Sales on the Fast Track
The 10 Steps to Success
Part I: The First Appointment
1. Pre-calling Planning
2. Bonding And Rapport
3. Problems, Issues and Concerns: Pain
4. Budget, Terms and Conditions
5. Decision Maker/Decision-Making Policy
6. Review
Part II: Second Appointment
7. Presentation
8. Reinforce
9. Close
10. The After Sale
The Seven Pillars of Greatness
The Seven Powerful
Pillars of Greatness
Most Common Mistakes in Selling
How to Develop Personal Creativity
The Sales Catalyst
Personal Growth and Interpersonal Skills
The Sales Catalyst
The Sales Process
Client Serving vs. Customer Service
Sales Management
Sales Catalyst Keynotes
Sales Catalyst Workshops
What Is the Secret behind Successful People Like…
What Is Coaching?
How Does Coaching Work?
Why Does Coaching Work?
Who Works with a Coach?
What Results Can You Expect?
The Sales Doctor’s PRESCRIPTION for TREATMENT
Books
Audio Tapes
Movies
Glossary
Introduction
This how-to guide is designed to provide you with step-by-step instructions and support on your journey to sales success. If you are not generating all the leads you can handle, and are not using an effective communication technique that gets you invited in to see prospects, then this book is for you.
Bear in mind, though, you don’t have to be sick to get better. If you are already doing well, there is no reason you can’t do even better! You may have techniques of your own that are working well for you. If so, please don’t change them! We don’t claim to have all the answers and we hope you will be wary of anyone who says they do. However, if you have areas that need improvement, or just want to try something new to see if it can be added to your own base, then let’s have some fun here and see if we can’t make a good thing better.
For those of you who fall into the category of needing help, but are afraid to try something different, this is definitely the book you should read, as it will help shift the foundation of the way you approach sales problems. After all, if laboratory rats can run a maze differently when their prize is moved, why do so many of us have trouble letting go and trying something new? If you keep doing the same things and getting the same poor results, isn’t it time for a change? C’mon, let’s do something about it together, and right now!
The Beginning
The first step we’ll take is discovering what your higher purpose is, so you can create the goals and the action plan to build explosive sales. Next, you’ll learn how to get new business and clients with the 24 Low/No Cost ways to market yourself or your company.
In this book, we also explore the concept of effective networking in an easy-to-learn way. Have you ever wished your prospects would come to you instead of you chasing them? Well, we combine the principles of motivation, communication and Neuro-Linguistics to provide you with the knowledge and attitude you’ll need to get on your way. You will even learn how to prepare a 30-second commercial that grabs people’s attention.
To wrap things up, you’ll learn the Sales Doctor Principles of Selling
in script format (as in the script for a movie or a play). These principles combine proven techniques to help you know specifically what to say, as well as why to say it. Included in these scripts are all the steps necessary to get you invited into the prospect’s office, whether you are starting with a cold call, referred lead or follow-up lead. The scripts are generic in nature and contain examples of how Languaging
might change for different products and for different industries. In all cases, adaptations can easily be made to fit your specific industry, products and services.
These scripts as well as the lessons and techniques in this book are the result of almost 30 years of hands on experience, research and teaching. The Sales Catalyst has worked with people in a host of different industries, applying scientific research to develop techniques that, when followed, are guaranteed to improve your current results. Once you have mastered the art of getting good, solid appointments, the sale is just a small step away. We call this the Up-Front
contract. Further resources and courses are available that take you from the moment you get into the prospect’s office to the close, and then to the after sale. Serious sales professionals will combine this level quickly, totally and forever.
For further information on these programs and others, call The Sales Catalyst at (919) 620-1551.
Rule #1: Understand Your Higher Purpose
What is your purpose in sales and business? Most people say, That’s easy, money.
If so, think again. Money alone is an empty purpose and many people who have set out in life with the goal of making money