Rating: 0 out of 5 stars
0 ratings
Unavailable
Unavailable
Unavailable
Ebook47 pages24 minutes
Summary: Amaze Every Customer Every Time: Review and Analysis of Hyken's Book
Rating: 0 out of 5 stars
()
Currently unavailable
Currently unavailable
About this ebook
The must-read summary of Shep Hyken's book: "Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet".
This complete summary of the ideas from Shep Hyken's book "Amaze Every Customer Every Time" shows how you have a competitive edge when you amaze your customers every time they deal with you, regardless of the state of the economy or the dynamics of the marketplace in which you operate. In his book, the author explains that there are five elements that are necessary for creating customer experiences that amaze: great leaders, culture, tools, service and community. This summary details each of these elements and provides advice on exactly how to improve them.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read "Amaze Every Customer Every Time" and discover the key to leaving customers amazed after every interaction.
This complete summary of the ideas from Shep Hyken's book "Amaze Every Customer Every Time" shows how you have a competitive edge when you amaze your customers every time they deal with you, regardless of the state of the economy or the dynamics of the marketplace in which you operate. In his book, the author explains that there are five elements that are necessary for creating customer experiences that amaze: great leaders, culture, tools, service and community. This summary details each of these elements and provides advice on exactly how to improve them.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read "Amaze Every Customer Every Time" and discover the key to leaving customers amazed after every interaction.
Unavailable
Read more from Business News Publishing
Summary: Goals!: Review and Analysis of Tracy's Book Summary: How to Think Like a Millionaire: Review and Analysis of Poissant's Book Rating: 0 out of 5 stars0 ratingsSummary: If You're Not First, You're Last: Review and Analysis of Cardone's Book Rating: 0 out of 5 stars0 ratingsSummary: The Knowing-Doing Gap: Review and Analysis of Pfeffer and Sutton's Book Rating: 0 out of 5 stars0 ratingsSummary: Warren Buffett Invests Like a Girl: And Why You Should Too: Review and Analysis of Lofton's Book Rating: 0 out of 5 stars0 ratingsSummary: 10 Insider Secrets to Job Hunting Success: Review and Analysis of Bermont's Book Rating: 0 out of 5 stars0 ratingsSummary: 12: Review and Analysis of Wagner and Harter's Book Rating: 0 out of 5 stars0 ratingsSummary: The Phoenix Effect: Review and Analysis of Pate and Platt's Book Rating: 0 out of 5 stars0 ratings
Related to Summary
Related ebooks
Amaze Every Customer Every Time (Review and Analysis of Hyken's Book) Rating: 0 out of 5 stars0 ratingsThe Power of Why (Review and Analysis of Weylman's Book) Rating: 0 out of 5 stars0 ratingsAmaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet Rating: 4 out of 5 stars4/5No Excuse! Selling Rating: 0 out of 5 stars0 ratingsSuccess: The 10 Most Important Lessons in Specialty Store Retailing Rating: 0 out of 5 stars0 ratingsAn Introduction to The Five Abilities of Incredibly Successful Salespeople Rating: 5 out of 5 stars5/5It's Your Business It's Your Future: Success Can Be Yours Rating: 0 out of 5 stars0 ratingsRecommended: Be the company people love to recommend Rating: 0 out of 5 stars0 ratingsCreate Lifetime Loyal Customers: 7 Success Principles to Attract More Customers in Any Business Even in the Toughest Economies Rating: 0 out of 5 stars0 ratingsThe Four Faces of Sales: How to Build Your Personal Value Currency in the Eyes of Your Customer Rating: 0 out of 5 stars0 ratingsThe Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work Rating: 0 out of 5 stars0 ratingsThe E-Myth Enterprise (Review and Analysis of Gerber's Book) Rating: 0 out of 5 stars0 ratingsRainmaker Confidential: How Top Professionals Make Smart Business Development Investments Of Time, Rating: 0 out of 5 stars0 ratingsCustomer Service Training for Frontline Personnel: Customer Service Training Series, #5 Rating: 0 out of 5 stars0 ratingsHand Over Fist Money Makers - Cash In on the Hottest Money Making Trends Today Rating: 0 out of 5 stars0 ratingsSwim with the Sharks Without Being Eaten Alive (Review and Analysis of Mackay's Book) Rating: 5 out of 5 stars5/5Getting Everything You Can Out of All You've Got (Review and Analysis of Abraham's Book) Rating: 5 out of 5 stars5/5The Sales Advantage: How to Get It, Keep It, and Sell More Than Ever Rating: 4 out of 5 stars4/5Love Your Clients... and Profit: A Quick Guide to Maximize Your Income Rating: 0 out of 5 stars0 ratingsThe Customer Signs Your Paycheck Rating: 4 out of 5 stars4/5Marketing Simplified: How I Built a Seven-Figure Business and How You Can Too Rating: 0 out of 5 stars0 ratingsThe Extraordinary Experiences - Exceptional Bible of Customer Service Rating: 0 out of 5 stars0 ratingsHow to Get New Business, Acquire Customers and Build Your Client List Rating: 0 out of 5 stars0 ratingsTime Management: An Essential Sales Warrior's Survival Guide Rating: 0 out of 5 stars0 ratingsThe 4 Keys to Doubling Your Business Rating: 0 out of 5 stars0 ratingsBusiness Adventures: Tips and Tricks to Maximize Profits Rating: 5 out of 5 stars5/5The Secrets of Superior Sales Activity Rating: 4 out of 5 stars4/5Fill Your Books Rating: 0 out of 5 stars0 ratingsCommon Things Uncommon Ways Rating: 0 out of 5 stars0 ratingsSales Success, 'Even' in Tough Times Rating: 0 out of 5 stars0 ratings
Human Resources & Personnel Management For You
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People Rating: 3 out of 5 stars3/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5The New One Minute Manager Rating: 5 out of 5 stars5/5I Moved Your Cheese: For Those Who Refuse to Live as Mice in Someone Else's Maze Rating: 5 out of 5 stars5/5The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues Rating: 4 out of 5 stars4/5Personality Types: Using the Enneagram for Self-Discovery Rating: 4 out of 5 stars4/5Rocket Fuel (Review and Analysis of Wickman and Winter's Book) Rating: 5 out of 5 stars5/5The First-Time Manager Rating: 3 out of 5 stars3/5The Way of the Shepherd: Seven Secrets to Managing Productive People Rating: 5 out of 5 stars5/52600 Phrases for Effective Performance Reviews: Ready-to-Use Words and Phrases That Really Get Results Rating: 3 out of 5 stars3/5Inclusify: The Power of Uniqueness and Belonging to Build Innovative Teams Rating: 4 out of 5 stars4/5Leaders Eat Last (Review and Analysis of Sinek's Book) Rating: 5 out of 5 stars5/5Performance Appraisal Phrase Book: The Best Words, Phrases, and Techniques for Performace Reviews Rating: 4 out of 5 stars4/5The New Executive Assistant : Exceptional Executive Office Management Rating: 0 out of 5 stars0 ratingsSuccess Mindsets: Your Keys to Unlocking Greater Success in Your Life, Work, & Leadership Rating: 5 out of 5 stars5/5Preparing for the SHRM-CP® Exam: Workbook and Practice Questions from SHRM, 2022 Edition Rating: 5 out of 5 stars5/5The Person You Mean to Be: How Good People Fight Bias Rating: 4 out of 5 stars4/5Getting to Yes with Yourself: (and Other Worthy Opponents) Rating: 4 out of 5 stars4/5The No Complaining Rule: Positive Ways to Deal with Negativity at Work Rating: 4 out of 5 stars4/5The Unspoken Truths for Career Success: Navigating Pay, Promotions, and Power at Work Rating: 0 out of 5 stars0 ratingsThe 4 Stages of Psychological Safety: Defining the Path to Inclusion and Innovation Rating: 5 out of 5 stars5/5The Speed of Trust (Review and Analysis of Covey's Book) Rating: 5 out of 5 stars5/5The Game of Work: How to Enjoy Work as Much as Play Rating: 0 out of 5 stars0 ratingsCracking the Code to a Successful Interview: 15 Insider Secrets from a Top-Level Recruiter Rating: 4 out of 5 stars4/5Radical Focus SECOND EDITION: Achieving Your Goals with Objectives and Key Results Rating: 5 out of 5 stars5/5You Can Be Yourself Here: Your Pocket Guide to Creating Inclusive Workplaces by Using the Psychology Rating: 5 out of 5 stars5/5
Related podcast episodes
Amy Downs on How Customer Obsession Can Drive Your Bottom Line: Are you obsessing about taking care of your custo… 0% found this document usefulCreating the I'll Be Back Experience Featuring Shep Hyken 0% found this document usefulLIAM 005 – Personal Branding: Everyone is Self-Employed 0% found this document usefulHow to Know If Your Business Idea Is Profitable: Q&A Call Recording: Creating Your Product or Service 0% found this document usefulPersona Based Selling 0% found this document useful#258: 6 Methods For Promoting Your Freelance Business | Back To Basics 0% found this document usefulLIAM 093 – Personal Branding: Everyone is Self-Employed (Revisited) 0% found this document usefulI'll Be Back! The Phrase We All Want Our Customers To Say…: An interview with Author Shep Hyken 0% found this document useful65: Credibility Is King In Sales: japan.dalecarnegie.com 0% found this document useful#291: How To Create A Viral Freelancing Business That Gives You "Infinite" Clients | The Fulfillment Series 0% found this document usefulThe Choreography of Customer Service Featuring Chris Lynam 0% found this document usefulBuilding a People-First, Product-Second Culture Featuring Bob Phibbs 0% found this document usefulSetting Boundaries During The Sales Cycle By Knowing When to Say No | Craig Colby - 1655 0% found this document useful
Related articles
TLC Is Not Just About Tender Loving Care NZBusiness and ManagementArticle
TLC Is Not Just About Tender Loving Care
Jun 24, 2019
FOR SEVERAL years, we worked with a business who was all about TLC. But in their organisation, TLC didn’t stand for tender loving care. To their team, TLC stood for ‘Think Like a Customer’ – and that drove everything they did. As businesses, we can a
2 min readPrepare For A Changing Economy EntrepreneurArticle
Prepare For A Changing Economy
Aug 16, 2022
2 min readGood To Great: Becoming An Irresistible Business NZBusiness and ManagementArticle
Good To Great: Becoming An Irresistible Business
Apr 18, 2023
Every time we go to a business we go with an expectation of certain standards. If it's a café, we expect the coffee and food to taste good, and the employees should be polite, if not friendly. You know that your dentist is qualified and should provid
2 min readCatch And Keep The Power Of Retention NZBusiness and ManagementArticle
Catch And Keep The Power Of Retention
Jul 20, 2022
IS CEO OF CUSTOMER RADAR. FOR MORE INFORMATION ABOUT HOW YOU CAN MAKE A DIFFERENCE TO YOUR CUSTOMERS'EXPERIENCE AND BOTTOM LINE GO TO WWW.CUSTOMERRADAR.COM CUSTOMER EXPERIENCE There are few things more powerful to your business than delivering an exc
2 min readBuilding Credibility in Business Home Business MagazineArticle
Building Credibility in Business
Dec 31, 2019
3 min readSecrets Of Success NZ MarketingArticle
Secrets Of Success
Mar 24, 2021
How many times have you read that agencies are dead, that they’re being replaced by in-house creative departments run by clients themselves? Although this may be true, I believe the future for agencies is a world of rainbows and unicorns. Let me expl
3 min readHow To Keep Customers Coming Back NZBusiness and ManagementArticle
How To Keep Customers Coming Back
Jul 21, 2021
2 min read5 Key Steps to Success I Wish I Knew Before Starting a Business Home Business MagazineArticle
5 Key Steps to Success I Wish I Knew Before Starting a Business
Dec 24, 2021
3 min readThe First 90 Days Inc.Article
The First 90 Days
Feb 1, 2018
14 min readFinding, And Keeping, Great Teams NZBusiness and ManagementArticle
Finding, And Keeping, Great Teams
Apr 20, 2022
4 min readCustomer Satisfaction, Rain Or Shine Inc.Article
Customer Satisfaction, Rain Or Shine
Apr 4, 2023
7 min readHow To Choose The Right Clients And Why It’s Important NZBusiness and ManagementArticle
How To Choose The Right Clients And Why It’s Important
Apr 22, 2020
It isn’t always easy saying no to projects and clients, especially with a looming recession and total uncertainty of Covid-19. Many companies will be scrambling for clients and taking on all the work they can. I don’t blame them. On one hand, the cas
2 min readBecoming an Authentic Brand NZ MarketingArticle
Becoming an Authentic Brand
Sep 11, 2020
4 min readGrowth Through Insights NZBusiness and ManagementArticle
Growth Through Insights
Aug 28, 2019
4 min readCreating A Culture Of Customer-centric High Performers NZBusiness and ManagementArticle
Creating A Culture Of Customer-centric High Performers
Apr 22, 2020
In 2019 we interviewed some of Australasia’s top business leaders and asked them one key question: What are your biggest challenges? Across the board, virtually all of them had the same two answers: 1. They wanted to empower and grow their people; a
2 min readFinding New Customers for an Old Product EntrepreneurArticle
Finding New Customers for an Old Product
Mar 3, 2020
2 min readMindset Matters in Business Parents in BizArticle
Mindset Matters in Business
Apr 25, 2022
3 min readImproving Your Close Rate NZBusiness and ManagementArticle
Improving Your Close Rate
Mar 26, 2019
2 min readMake No Mistake Marie Claire AustraliaArticle
Make No Mistake
Oct 30, 2019
2 min readWith Net Promoter Surveys, Grow Your Company Without Spending Big on Marketing EntrepreneurArticle
With Net Promoter Surveys, Grow Your Company Without Spending Big on Marketing
Nov 1, 2018
2 min readEntrepreneurs Must Reflect On Their Sales Role And Get Into Action! ESPECIALLY DURING COVID-19! The European Business ReviewArticle
Entrepreneurs Must Reflect On Their Sales Role And Get Into Action! ESPECIALLY DURING COVID-19!
Jul 26, 2021
9 min readThe Winning Formula for Planning Sales Engagements ThinkSalesArticle
The Winning Formula for Planning Sales Engagements
Nov 2, 2016
13 min readSales Volume Or Sales Value: Which Is Best For You? NZBusiness and ManagementArticle
Sales Volume Or Sales Value: Which Is Best For You?
Jun 24, 2019
IN THIS instalment of our ‘8 levers of sales growth’ series we tackle the decision between aiming for a greater volume of new sales versus increasing the value of each sale. In some respect, this decision comes down to how many new sales can your bus
2 min read3 Steps to the Perfect 3-Minute Pitch EntrepreneurArticle
3 Steps to the Perfect 3-Minute Pitch
Mar 1, 2015
5 min readHow to Find New Customers for an Old Product EntrepreneurArticle
How to Find New Customers for an Old Product
Mar 1, 2020
2 min readThe Delicate Art Of Delegation NZBusiness and ManagementArticle
The Delicate Art Of Delegation
Oct 22, 2019
3 min readTo Market, To Market! Esquire SingaporeArticle
To Market, To Market!
Oct 18, 2022
4 min read5 Tips For Nailing A Job Interview New IdeaArticle
5 Tips For Nailing A Job Interview
Aug 15, 2021
2 min readHigh Performers: The Key To A Great Customer Experience NZBusiness and ManagementArticle
High Performers: The Key To A Great Customer Experience
Apr 25, 2021
We all know how high performing teams help a business succeed. Yet for some reason, we often focus our efforts on those who are struggling. But what would happen to your customer experience if you focused on building up your high performers instead o
2 min readWhat’s Your Day? NZBusiness and ManagementArticle
What’s Your Day?
Aug 28, 2019
THINK ABOUT the last time you headed to the local shopping mall – how did you feel as you left each store? Happy? Annoyed? Impatient? Did they make you feel awesome or were you disappointed by what you experienced? Now consider – what day of the week
2 min read
Reviews for Summary
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews