Rockstar Service, Rockstar Profits: Increase Your Revenues, Grow Your Business and Create Raving Fan Customers for Life

By David Brownlee

RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life.

Imagine for a moment that your favorite artist, musician, group or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star?

Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits reveals how to increase revenues, grow a business, and create raving fans—clients that will never leave.

• Language: English
• Publisher: Open Road Integrated Media
• Release date: Mar 5, 2019
• ISBN: 9781642792232

Book preview

CHAPTER

GET HONEST

One-third of customers say they would rather clean a toilet than speak with a customer service representative.

Imagine for a moment that you are going about your day, business as usual when you get a phone call. Mick Jagger (or Paul McCartney—Stones versus Beatles) is interested in your company. Or imagine YOUR favorite musician, actor or celebrity. They need your product or service. Or better yet, they actually come in to your place of business and need your help that you can provide them. After you come to from fainting and wipe the drool off your mouth (fellas, this exercise works with Beyoncé or fill in the blank), What would you say to them? How would you treat them? What length would you go to and make sure they are well taken care of? How would you entice them to tell their famous friends about you and your company? What would you offer them to come back? No ask yourself this question, "When was the last time you or your staff treated your customers in this