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    Customer Services The Ultimate Step-By-Step Guide
    Customer Services The Ultimate Step-By-Step Guide
    Customer Services The Ultimate Step-By-Step Guide
    Ebook201 pages1 hour

    Customer Services The Ultimate Step-By-Step Guide

    By Gerardus Blokdyk

    ()

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    About this ebook

    What are your current levels and trends in key measures or indicators of Customer Services product and process performance that are important to and directly serve your customers? How do these results compare with the performance of your competitors and other organizations with similar offerings? Does the Customer Services task fit the client's priorities? How do mission and objectives affect the Customer Services processes of your organization? How is the value delivered by Customer Services being measured? For your Customer Services project, identify and describe the business environment, is there more than one layer to the business environment?

    Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

    Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

    This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Services investments work better.

    This Customer Services All-Inclusive Self-Assessment enables You to be that person.

    All the tools you need to an in-depth Customer Services Self-Assessment. Featuring 677 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Services improvements can be made.

    In using the questions you will be better able to:

    - diagnose Customer Services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

    - implement evidence-based best practice strategies aligned with overall goals

    - integrate recent advances in Customer Services and process design strategies into practice according to best practice guidelines

    Using a Self-Assessment tool known as the Customer Services Scorecard, you will develop a clear picture of which Customer Services areas need attention.

    Your purchase includes access details to the Customer Services self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:

    - The latest quick edition of the book in PDF

    - The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

    - The Self-Assessment Excel Dashboard, and...

    - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

    …plus an extra, special, resource that helps you with project managing.

    INCLUDES LIFETIME SELF ASSESSMENT UPDATES

    Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

    LanguageEnglish
    Publisher5STARCooks
    Release dateNov 30, 2018
    ISBN9780655557296
    Customer Services The Ultimate Step-By-Step Guide

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      Customer Services The Ultimate Step-By-Step Guide - Gerardus Blokdyk

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