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    Customer Journey A Clear and Concise Reference
    Customer Journey A Clear and Concise Reference
    Customer Journey A Clear and Concise Reference
    Ebook205 pages1 hour

    Customer Journey A Clear and Concise Reference

    By Gerardus Blokdyk

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    About this ebook

    Why is it important to have senior management support for a Customer Journey project? Why should you adopt a Customer Journey framework? What are internal and external Customer Journey relations? Who will be responsible for making the decisions to include or exclude requested changes once Customer Journey is underway? Are improvement team members fully trained on Customer Journey?

    Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

    Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

    This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Journey investments work better.

    This Customer Journey All-Inclusive Self-Assessment enables You to be that person.

    All the tools you need to an in-depth Customer Journey Self-Assessment. Featuring 742 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Journey improvements can be made.

    In using the questions you will be better able to:

    - diagnose Customer Journey projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

    - implement evidence-based best practice strategies aligned with overall goals

    - integrate recent advances in Customer Journey and process design strategies into practice according to best practice guidelines

    Using a Self-Assessment tool known as the Customer Journey Scorecard, you will develop a clear picture of which Customer Journey areas need attention.

    Your purchase includes access details to the Customer Journey self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:

    - The latest quick edition of the book in PDF

    - The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

    - The Self-Assessment Excel Dashboard, and...

    - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

    …plus an extra, special, resource that helps you with project managing.

    INCLUDES LIFETIME SELF ASSESSMENT UPDATES

    Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

    LanguageEnglish
    Publisher5STARCooks
    Release dateOct 17, 2018
    ISBN9780655481416
    Customer Journey A Clear and Concise Reference

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      Customer Journey A Clear and Concise Reference - Gerardus Blokdyk

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