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    The Relationship Revolution: Closing the Customer Promise Gap
    The Relationship Revolution: Closing the Customer Promise Gap
    The Relationship Revolution: Closing the Customer Promise Gap
    Ebook139 pages1 hour

    The Relationship Revolution: Closing the Customer Promise Gap

    By Larry Hochman

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    About this ebook

    YOUR CUSTOMERS ARE ANGRY. VERY ANGRY!

    The turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, and they're now deeply cynical. Trust in business is at an all-time low.

    This defining moment calls for nothing less than a 'Relationship Revolution'. The businesses that will prevail will be the ones who understand that customer relationships will be the dominant factor in determining success in the post-recession era. At a time when everyone is looking for value, this is where you can create the kind of 'unique value' that you need to succeed.

    Simple yet profound, practical and full of examples, this book will become essential reading for business leaders in the coming years.

    LanguageEnglish
    PublisherWiley
    Release dateMar 5, 2010
    ISBN9780470661864
    The Relationship Revolution: Closing the Customer Promise Gap

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      Book preview

      The Relationship Revolution - Larry Hochman

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