Sunday Tribune

Brands’ substandard service now the norm

There’s no doubt that life has become tougher since the onset of regular power outages, water shortages, poor service delivery and potentially future gas rationing.

Add in the steep rising cost of living thanks to increased interest rates and inflation influencing fuel and food prices it’s no surprise that South Africans feel helpless and disempowered - no matter how loud we shout about Eskom, SAA or the soon-to-be-defunct Post Office.

It’s the country’s new normal and, while we constantly hear how resilient we are as a nation, there must come a time when poor service is simply not good enough anymore.

This national apathy has permeated every aspect

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