Digital Body Language: How to Build Trust and Connection, No Matter the Distance

Written by Erica Dhawan

Narrated by Erica Dhawan

Digital Body Language
How to Build Trust and Connection, No Matter the Distance

The book we all read right now: the definitive guide to communicating and connecting wherever you are.

Email replies that show up a week later. Video chats full of ‘oops sorry no you go’ and ‘can you hear me?!’ Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?

Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible – or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.

Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges—from large conferences and video meetings to daily emails, texts, IMs, and conference calls—and offers insights and solutions to build trust and clarity to anyone in our ever changing world.

"We need Erica Dhawan’s book more than ever." ―Sheryl Sandberg, COO of Facebook and founder of Lean In
 
“An indispensable guide to a business world turned upside down by video calls, group texts, and remote work."  ―Daniel H. Pink, bestselling author of Drive 

"This book is a breakthrough that will be read for years to come" ―Seth Godin, author of The Practice

• Language: English
• Publisher: HarperCollins
• Release date: May 13, 2021
• ISBN: 9780008476540

Erica Dhawan

ERICA DHAWAN is a globally recognized leadership expert and keynote speaker helping organizations and leaders innovate faster and further, together. Erica has spoken, worldwide, to organizations and enterprises that range from the World Economic Forum to U.S. and global Fortune 500 companies, associations, sports teams, and government institutions. Named as one of the top management professionals around the world by Global Gurus, she is the founder and CEO of Cotential - a company that has helped leaders and teams leverage twenty-first-century collaboration skills globally. Her writing has appeared in dozens of publications, including Fast Company and Harvard Business Review, and she is the author of Digital Body Language and Get Big Things Done. She has an MPA from Harvard Kennedy School, MBA from MIT Sloan, and BS from The Wharton School.

Reviews for Digital Body Language

[madison_fairbanks · Rating: 5 out of 5 stars]

Digital Body Language by Erica DhawanHow to Build Trust & Connection No Matter the DistanceCommunication. 50% of our emails are misinterpreted. Digital body language. Liking a post. Making a comment. Answering an email in detail. Using emoji. Laughing during a video meeting. Responding promptly to a text. Using an emoji in a digital meeting. Communicate carefully. Collaborate competently. Trust totally.Generational differences, cultural variants, Zoom, texting, email, Gen Z, introvert, managers and emojis. These are some of the concepts covered in this wonderfully concise text. Worth reading or listening to for anyone in business or managing people or projects. Or simply to figure out why your emails aren’t being returned. I received a copy of this audiobook from the publisher. I also purchased a copy to keep for reference.