35 min listen
#503: Disrupting and Innovating in Airline and Energy Loyalty Programs in New Zealand
#503: Disrupting and Innovating in Airline and Energy Loyalty Programs in New Zealand
ratings:
Length:
53 minutes
Released:
Feb 28, 2024
Format:
Podcast episode
Description
In this episode, we delve into the remarkable journey of Monique Forbes, the mastermind behind the award-winning Air New Zealand loyalty program. Join us as we explore the evolution of this program, from its inception to its groundbreaking retail coalition comprising over 65 partners.
Monique's expertise doesn't stop there – we'll also uncover the intricacies of her work on the proprietary loyalty program at Mercury Energy.
Get ready for insights into loyalty program innovation and the strategies that drive success in the ever-evolving landscape of customer loyalty.
Hosted by Carly Neubauer
Show Notes:
1) Monique Forbes
2) Air New Zealand
3) InZone Education Foundation
Monique's expertise doesn't stop there – we'll also uncover the intricacies of her work on the proprietary loyalty program at Mercury Energy.
Get ready for insights into loyalty program innovation and the strategies that drive success in the ever-evolving landscape of customer loyalty.
Hosted by Carly Neubauer
Show Notes:
1) Monique Forbes
2) Air New Zealand
3) InZone Education Foundation
Released:
Feb 28, 2024
Format:
Podcast episode
Titles in the series (100)
#14: British Airways Executive Club - Airline Loyalty Insights by Let's Talk Loyalty