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Giving Negative Feedback Without Destroying Morale

Giving Negative Feedback Without Destroying Morale

FromPsychology of Customer Success


Giving Negative Feedback Without Destroying Morale

FromPsychology of Customer Success

ratings:
Length:
31 minutes
Released:
Jan 24, 2024
Format:
Podcast episode

Description

Do you avoid giving negative feedback because you don't want to upset your employees?   Do you ever worry they won't like you?You’ll learn why it’s so hard to give negative feedback, what the consequences are for avoiding it, and a proven (Provan?) framework for delivering it in a way that gets results without sending the other person into a shame spiral or being wishy-washy.  Takeaways for You:Why the brain goes haywire in these situationsCaring About Employees vs. Being LikedHow to establish psychological safetyThe secret to framing your criticisms correctlyHighlighting invisible consequencesOTHER LINKS MENTIONED IN THIS EPISODE:Crucial Confrontations (now called Crucial Accountability) - -  Patterson,  Grenny,  Maxfield,  McMillan, and SwitzlerCrucial Conversations -  Patterson,  Grenny,  Maxfield,  McMillan, and SwitzlerNever Split the Difference (Also great on audiobook!) - Chris Voss Feedback Framework - a quick reference sheetCONNECT WITH RACHELFollow at: LinkedInInstagram WEBSITE https://provansuccess.comWORK WITH RACHEL: CS Leadership Academy
Released:
Jan 24, 2024
Format:
Podcast episode

Titles in the series (18)

Humans don’t think and act like computers.  So why are you setting your CS strategy based solely on logic?  Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.