23 min listen
Giving Negative Feedback Without Destroying Morale
Giving Negative Feedback Without Destroying Morale
ratings:
Length:
31 minutes
Released:
Jan 24, 2024
Format:
Podcast episode
Description
Do you avoid giving negative feedback because you don't want to upset your employees? Do you ever worry they won't like you?You’ll learn why it’s so hard to give negative feedback, what the consequences are for avoiding it, and a proven (Provan?) framework for delivering it in a way that gets results without sending the other person into a shame spiral or being wishy-washy. Takeaways for You:Why the brain goes haywire in these situationsCaring About Employees vs. Being LikedHow to establish psychological safetyThe secret to framing your criticisms correctlyHighlighting invisible consequencesOTHER LINKS MENTIONED IN THIS EPISODE:Crucial Confrontations (now called Crucial Accountability) - - Patterson, Grenny, Maxfield, McMillan, and SwitzlerCrucial Conversations - Patterson, Grenny, Maxfield, McMillan, and SwitzlerNever Split the Difference (Also great on audiobook!) - Chris Voss Feedback Framework - a quick reference sheetCONNECT WITH RACHELFollow at: LinkedInInstagram WEBSITE https://provansuccess.comWORK WITH RACHEL: CS Leadership Academy
Released:
Jan 24, 2024
Format:
Podcast episode
Titles in the series (18)
Episode 04 | The Mental Blocks Around the Customer Journey by Psychology of Customer Success