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How to "Manage Up"

How to "Manage Up"

FromPsychology of Customer Success


How to "Manage Up"

FromPsychology of Customer Success

ratings:
Length:
21 minutes
Released:
May 1, 2024
Format:
Podcast episode

Description

Managing up isn't what you think...Do you ever feel like your boss just doesn't "get it"?  It's time to get on the same page and rebuild your working relationship from the ground up.This episode breaks down a new perspective on "managing up" that prioritizes collaboration and mutual consideration over power struggles.YOU'LL DISCOVER:What managing up is and what is and what it isn't.10 concrete tactics for managing up effectivelyHow managing your team shows you how to manage upHow  gratitude can spark a positive cycle of engagementDon't resign yourself to a toxic work relationship. Learn how to reset dynamics, reduce friction, and propel your career by mastering the art of managing up.NEW FREE RESOURCEThe Focus Formula - How to make measurable progress on your CS Strategy every single day.CONNECT WITH RACHELFollow at: LinkedInInstagram WEBSITE https://provansuccess.comSUBMIT COMMENTS ON THE PODCAST WEBSITEhttps://psychologyofcustomersuccess.comWORK WITH RACHEL: CS Leadership Academy
Released:
May 1, 2024
Format:
Podcast episode

Titles in the series (19)

Humans don’t think and act like computers.  So why are you setting your CS strategy based solely on logic?  Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.