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The Helper Personality

The Helper Personality

FromPsychology of Customer Success


The Helper Personality

FromPsychology of Customer Success

ratings:
Length:
28 minutes
Released:
Jan 10, 2024
Format:
Podcast episode

Description

Are you afraid to say no because you feel that you will come off  as self-important or "not a team player"?Do you say yes to everything that people throw at you and believe you'll find a way to get it all done?If this rings a bell, you may have a "Helper Personality", as many in Customer Success do.  It's a great quality to have, but like any strength, it also has a dark side that leads to burnout, resentment, and ineffectiveness.  Learn the key strategies you need to make the most of this personality type AND improve your CS department in the process!  BY THE TIME YOU FINISH LISTENING, YOU’LL DISCOVER: Why you have trouble saying "No", -- and how to do it without burning bridgesHow to set clear boundaries of what is in scope for CS.Why neglecting self-care can sabotage the bottom lineCONNECT WITH RACHELFollow at: LinkedInInstagram WEBSITE https://provansuccess.comWORK WITH RACHEL: CS Leadership Academy
Released:
Jan 10, 2024
Format:
Podcast episode

Titles in the series (18)

Humans don’t think and act like computers.  So why are you setting your CS strategy based solely on logic?  Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.