Kyle McDowell is an author, speaker, and leadership coach. Kyle started his career in a regional bank as a front-line customer service representative. He has nearly three decades of experience leading tens of thousands of employees for some of the biggest companies in the US, and he has recently launched his best-selling book, Begin with We, which he talks about in this episode.  Kyle can be reached on his social platforms as Kyle McDowell Inc. and his website KyleMcDowellinc.com. Key points include: 09:47: Dealing with mistakes 18:31: Measuring ourselves by activities or outcomes 25:42: Challenging with diplomacy Unleashed is produced by Umbrex, which has a mission of connecting independent management consultants with one another, creating opportunities for members to meet, build relationships, and share lessons learned. Learn more at www.umbrex.com.