Talking to a chat bot should not be this fun but Avdhesh Sexana, the founder and creator of the Friendly Agent Chat Bot, explains what so many within the insurance industry don't understand about the technology.  Chat bots aren't just about backend AI, they are about front end lead generation and store minding as Avdhesh explains. They are part of  social media plans and customer engagement as well as many more experiences customers and agents don't realize are necessary.  
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