In this episode, discover how chatbots and conversational agents can provide you an advantage in the realms of customer support, product, support, lead engagement, and more, and learn the theory behind creating useful chatbots you can use in your own business. Right now, if we intend to find a piece of information or purchase something on the Internet, we might use a search engine that provides us with a list of sites we can browse in order to find ourselves a resolution for that intent. This week’s guest, Chief Scientist at Conversica, Dr. Sid J Reddy, talks about how AI and ML can usher in the next a new era of search software, one that will bring you a faster, more accurate resolution to your intent. Most importantly, Dr. Reddy discusses how chatbot technology can be integrated into areas such as customer service, product support, and lead engagement. By the end of the episode, listeners will have a better idea of the importance of collecting data and how they can use that data to  to build chatbot templates they can use in multiple domains and applications. For more interviews on the business applications of AI, visit: www.TechEmergence.com