23 min listen
Multichannel Customer Journeys in Financial Services - with Anuj Maniar of Deloitte
Multichannel Customer Journeys in Financial Services - with Anuj Maniar of Deloitte
ratings:
Length:
33 minutes
Released:
Mar 14, 2024
Format:
Podcast episode
Description
Today’s guest is Anuj Maniar, a principal at Deloitte specializing in financial services. He joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss the dynamics of balancing customer expectations in channel strategy for financial institutions. Later, they discuss emerging AI use cases throughout the multichannel space, including after-call work in customer service. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Released:
Mar 14, 2024
Format:
Podcast episode
Titles in the series (100)
Investor's Perspective: Tweaking Your Pitch - with Dr. Charles Sidman ECS Capital Partners: Dr. Charles Sidman recieved his Masters and then PhD in Harvard in Immunology - and made the transition from tenured professor to seasoned investor. Charles takes his insights in the "process of discovery" in research to be a more rational investor,... by The AI in Business Podcast