This week, Trade Secrets is all about the fam — fam, or familiarization, trips, that is! Hosts Emma Weissmann and Jamie Biesiada are joined by Theresa Chu-Bermudez, owner of Get Out! Custom Travels, co-host of the Tin Lounge Podcast and the creator of Fam with Intention. They talk about all of the ins and outs of fams: how to find them, how to prepare for them, what to do on a fam, and what to do after the trip is over. 
This episode is sponsored by Air France-KLM. 

Further resources:
Theresa Chu-Bermudez

Theresa’s agency, Get Out! Custom Travels, online and on Instagram
Fam with Intention online and on Instagram

Tyson Wharton, owner and founder of Sioux Empire Travel, and his fam trip do’s and don’ts:
Do:

Be on time and on schedule
Dress and act professionally
Be positive, helpful, mindful and respectful of other guests on the property
Introduce yourself to your sales managers, BDMs, other travel advisors and hotel staff
Pack a bunch of business cards
See the place through your clients’ eyes
Be prepared — pack comfortable shoes
Be grateful, be kind, be awesome

Don’t:

Approach other guests and try to sell them your services
Treat this as a vacation — it’s work
Complain
Break the rules of a site inspection
Act a fool
Take calls during inspections and important fam appointments, but you can work in your room or on down time if you need to
Annoy or overwhelm your BDM, hosts or managers

Mentioned in this episode:

Gimbals for your phone
Future Leaders in Travel Retreat
Trello

Thanks to our friends at The Hive for helping solicit questions for this season of Trade Secrets! 

Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: tradesecrets@travelweekly.com
 
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
 
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