Today's episode is a continuation of our conversation that we had with Mike Orzen in Episode 31. So if you haven't heard episode 31 yet, after you listen to this episode go back and check out the beginning or our conversation with Mike. For those of you who may be unfamiliar with Mike, he is the founder and President of Mike Orzen and Associates. He has been consulting and coaching improvement efforts for over 20 years. Mike is an Adjunct Professor with The Shingo Prize for Operational Excellence and is a faculty member of the Lean Enterprise Institute. He is also a Shingo Award winning Co-Author of Lean IT: Enabling and Sustaining Your Lean Enterprise.