In this episode, Dan Bentley and Tracey Newman are joined by Victor Dominello, the previous Minister for customer service in NSW.   In his time in government, Victor implemented many customer focused initiatives to make it easier for people to use government services.Here is a taste of what Tracey, Dan and Victor cover in the conversation: Victor shares what it was like being involved in state politicsA few of the initiatives Victor is most proud of during this time in governmentThe importance of focusing on the needs of customers rather than our own internal processesHow you collaborate in an environment that isn't known for collaborationThe importance of focusing on mission so that people can put their individual differences aside and achieve something greaterWhy collaboration ensures greater longevity in initiatives How leaders that take on the risk, can ensure their team feels more comfortable to innovateLinks from the episode​:Victor Dominello on LinkedIn: Click hereThe Innovate For Impact self assessment: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here