24 min listen
066 Tema Frank - The Human Connection in Customer Service
066 Tema Frank - The Human Connection in Customer Service
ratings:
Length:
40 minutes
Released:
Aug 25, 2016
Format:
Podcast episode
Description
Tema Franks is a best-selling author and has worked in customer experience, marketing, and usability testing for over three decades. In 2001 she founded Web Mystery Shoppers, the world’s first company to test omnichannel customer service: web, phone, chat, email and in-store. Using social media techniques before social media existed, she built a database of 75,000 “mystery shoppers” worldwide. Clients have included Bank of America, Expedia, the Royal Bank of Canada, government departments, businesses and non-profits of all sizes. Visit: fitnessbusinesspodcast.com Email: info@fitnessbusinesspodcast.com Phone: +61 2 9484 5501 Twitter: @fitbizpodcast Facebook: https://www.facebook.com/fitnessbusinesspodcast/
Released:
Aug 25, 2016
Format:
Podcast episode
Titles in the series (100)
EXPRESS: Lauretta Stace - Secrets to Success in the Fitness Industry: In this show we hear from Lauretta Stace, CEO of Fitness Australia. For the past 20 years, Lauretta has held leadership roles in both the not-for-profit and private sectors within health-related organisations. Since starting in her role... by The Fitness Business Podcast