Shep Hyken speaks with John DiJulius, international consultant, best-selling business author and owner of the award winning John Robert’s Spa. John shares ideas from his latest book, “The Customer Service Revolution.” They discuss the radical overthrow of conventional business mentality which is transforming what employees and customers experience. This provides an opportunity for higher sales, a boost in employee morale, and brand loyalty. The result is that price becomes irrelevant. You can’t afford to miss this episode as John shares his expertise on creating an amazing customer experience!
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